Technology Support
TECHNOLOGY HELPDESK
For any software or hardware issues relating to school equipment or systems please fill out a helpdesk request and we will get back to you has soon as possible.
Follow your Student(s) on Our LMS
At Beacon schools we use a learning management system(LMS) to house our daily lessons and curriculum. To better support parents in monitoring their student’s performance we created this guide to help you get onboard with our LMS. Follow the guide below to get started. The guide is split into three steps: signing up for access to the lms, viewing your students’ grade and finally viewing the course content of the courses your student is enrolled in.
Grant and Kepner Beacon Teachers use several online tools to engage students and personalize the learning for our students. On our District’s Academic Technology Menu (ATM) (Lightspeed Digital Insight Platform) – atm.dpsk12.org is a list of online tools that one or more of your student’s teacher(s) would like to utilize as an online learning tool. In accordance with the Family Education Rights and Privacy Act (FERPA)
Sign up requests are processed during the day on Tuesdays
Repair Process
Step 1: Student reports issue to helpdesk
The tech team uses a helpdesk to monitor all damages. For the quickest service, submitting a ticket to the helpdesk is required.
Step 2: Repair and Review
The tech team will review students submited tickets and will follow the damage ladder listed below:
| Tier | Technical (STR) | Behavioral (DEAN) |
| 1 |
First damaged device, the student will get a replacement one.
If a student loses their device, that student will get a replacement device.
A repair fee will be added into the student’s account, and a letter will be sent to the parents.
Notify deans/admin/grade level teachers. Enter in IC Conference Tab: Tech Infraction Level 1 |
No dean interaction is needed at this time. |
| 2 |
Second incident of damage, the student will lose technology use for one week, and will use a paper copy and pen, then will get a replacement ( after a week).
A repair fee will be added into the student’s account, and a letter will be sent to the parents.
Notify deans/admin/grade level teachers. Enter in IC Conference Tab: Tech Infraction Level 2 |
Deans will call parents and notify them of a one week chromebook suspension and that there is a fee associated with the damage that will be sent home in a letter. |
|
3 |
In the third incident of damage, students will lose the use of technology for Two Weeks, and will use a paper copy and pen, then will get a replacement.
A repair fee will be added into the student’s account, and the student will be required to meet with a dean and a letter will be sent to the parents.
Notify deans/admin/grade level teachers. Enter in IC Conference Tab: Tech Infraction Level 3 |
Deans will call parents and notify them of a two week chromebook suspension and that there is a fee associated with the damage that will be sent home in a letter.
Deans will also have a technology reinstatement meeting with parent and student to review technology expectations listed under Responsibilities Cheat Sheet |
| 4 |
Fourth incident of damage, the student will lose the use of technology for the rest of the school year.
If the student lost the second device in the same school year, the student will lose using technology for the rest of the school year.
A repair fee will be added into the student’s account, and a letter will be sent to the parents.
Notify deans/admin/grade level teachers. Enter in IC Conference Tab: Tech Infraction Level 4 |
Deans will call parents and notify them of suspension of chromebook privileges for the remainder of the school year and that there is a fee associated with the damage that will be sent home in a letter.
*The parent has an option to purchase a personal device for the student if that student is on this level of the Technology Damage Ladder. The student could use a personal device at school, connected to our network. If the family does not choose this option, paper and pencil will be the student’s primary resource for the remainder of the school year. |
CAMPUS APPLICATIONS USING DATA
| Name | Url | Purpose | Data Impact (Permissions) |
| Digital Ocean Hosting | https://www.digitalocean.com/ | Hosts our LMS and school website | Student Name, Student ID. Parent name |
| Moodle LMS | https://courses.bnsk12.org | All teachers are expected to maintain a BNS Moodle Class Page (Learning Management System) that is aligned to network design requirements. Students will be able to access all lessons for all classes through their teachers’ Moodle pages, which will be updated on a daily basis. End user design is a key area of focus (and the end user includes families and students). Any variation in content or design must be approved by your department lead. | Student Name, Student ID. Parent name |
| Tableau | https://www.tableau.com/solutions/education-analytics | Tableau is a data analysis tool that allows us to be more responsive with our data. | Student Name, Student ID, Birthday, Grades, Liveschool, Gender, Demographics |
| Google Apps for Education | https://www.google.com/edu/ | This is used to give students access to cloud storage, to store class work, for school email to contact teachers, and to give access to various Google apps. This does not include Google+. | Student Name, Student ID, Web camera with student permission for meets. |
| Pear Deck | https://www.peardeck.com/ | Pear Deck is used to drive instruction, by allowing teachers and students to pull up content for the daily lessons in a quick and timely fashion. The teacher can easily check for understanding and can use additional tools that eliminate the need to have students type in a lengthy URL. | Student Name. Student ID |
| Renaissance Learning | http://www.renaissance.com/ | Renaissance includes both STAR products and Accelerated Reader products. STAR is an independent reading assessment that is computer-adaptive. STAR determines a student’s reading lexile level and identifies which skills and sub-skills a student already knows and which skills they’re ready to work on next. AR provides reading material guidance for students that is individually suited to reading level and growth potential. | Student Name, Student ID |
| LiveSchool | https://student.liveschoolinc.com/#/login |
LiveSchool is a product used by teachers and administration to help create a healthy and positive learning environment. The staff can award LiveSchool points to encourage and recognize hard work, effort, and our Beacon Network character traits. The students can use these points for fun events and privileges. This is a way for staff to focus on positive growth of students and effectively encourage growth of the entire student body.
All Students |
Student Name, Student ID, Schedules. |
| Learning Ally | https://learningally.org/Solutions-for-School/Audiobooks-Today |
The Learning Ally Audiobook Solution is a multi-sensory reading accommodation that levels the playing field for students who struggle to read due to a reading deficit, providing them the opportunity to achieve in school and in life. Gaining access to the books they want to read—and the books they need to read—in an easy-to-absorb format can be a game changer.
IEP Students |
Student Name, Student ID |
| Math Accelerator (NWEA) | https://www.nwea.org/ |
Math program that departments use to differentiate math lessons and utilize for homework. All Students |
Student Name, Student ID, Schedules. |
| Newsela | https://newsela.com/ |
All departments, non-fiction, used for data systems. Primarily used by social studies and other depts.
All Students |
Student Name, Student ID |
| Zapier | https://zapier.com/ | Build automated workflows customized for your role and business. | |
| I-Station | https://www.istation.com/ |
Istation (Imagination Station) provides blended learning solutions for reading, math and Spanish for grades pre-K through 8th.
ELA Students |
Student Name, Student ID, Schedules. |
| Trello | https://trello.com/w/bns_ops/billing | What is Trello? Trello is the visual tool that empowers your team to manage any type of project, workflow, or task tracking. Add files, checklists, or even automation: Customize it all for how your team works best. Just sign up, create a board, and you’re off! | |
| On-Demand Teacher/Student Apps | Schools can use the district schools ATM for additional programs. |